Hello fellow FTers,

Just went through a very disappointing check-in experience at a Residence Inn.

I had requested early check-in and arrived at the hotel at 1 PM, at which time i was told that i can't check in now and had to wait until 2 PM for my room to be available. This was fine with me and i came back at 3 PM giving the hotel ample time to get my room ready but was told that my room was still not ready and had to wait longer. The front desk person seemed to be insensitive to the inconvenience caused and was unapologetic. And finally at 4 PM i was given a room, a full 3 hours after i had arrived. This is not good service after having specifically requested for early check-in.

Also throughout this time, i was not recognized as a platinum member and there was no platinum welcome gift offered.

Considering my stay is for 15 days, and I'm a platinum member i expected better service should i talk to the manager or contact MR? Can i claim the cash compensation for not being offered the Platinum Arrival Gift?