I have submitted three complaints to voice of 1K; and, in two instances, I received an acknowledgment indicating the matter was being sent to the office that dealt with the issues raised--or at least that's what I took the message to be. I received a second acknowledgment to one of my complaints and again heard to referral to someone else, but no one has directly answered my complaints.

On the other hand, UA917 IAD-SEA was diverted to ORD when a pax became ill; a medic onboard determined the pax needed hospitalization and so the EMTs and ambulance were awaiting us at the gate. Total delay, about two hours since we had burned extra fuel, and the galleys needed refreshing. Before I had reached home in SEA that night I had an apology email from CS thanking me for my patience and cooperation in the emergency. I recall in the past getting such notes from pmUA, often with a token of their appreciation, but now I just got thanks. No problem, collecting extra UA miles now is easy enough, and spending them has become three times as hard.

Flyer 420
in Seattle