Originally Posted by sunrisegirl

binman - I appreciate all or most of your travel could be from T5 but that's not the only airport BA operate from in the UK.

I've never seen tents at LGW in the years I've been there. And I can assure you we most definitely have provided hotel accommodation for weather delays. Ask any of the hundreds of JER pax recently inconvenienced because of fog in JER which prevented any airline from operating to the island.

We've had a number of issues recently with delayed or cancelled flights, including weather issues, and all passengers have been accommodated and/or rebooked in a reasonable time. It may not be the 5 minutes some people hope for, but disruption is just that ..... disruption to the normal day's schedule. When it happens extra staff don't automatically appear out of thin air so the staff on duty go above and beyond to get things sorted for the passenger.