FlyerTalk Forums - View Single Post - Dynamic Currency Conversion (DCC) and Chargebacks

Apr 20, 2012, 8:19 am

#29

nacho

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Quote:

Originally Posted by tatterdema

Not sure what a DCC is, but....

I had a coupon for $5 on a rental once, that was not taken off the balance. I e-mailed 3 times, each time being told it would be taken care of. I waited a month, and it wasnt dealt with, so I disputed the amount. Only $5, but it is the idea of it that pissed me off. The $5 dispute went through fine, and I received a hand written apology letter from a manager at that particular Avis, along with a $25 coupon for future use.

DCC= Dynamic Currency Conversion. Avis converted the currency for me instead of my visa, and the rate Avis is using is roughly 3% more than my visa. They never ask me which currency I'd like to be billed in, my ressie and my contract are only stated in USD.

It's not a big amount, but I can't stand their sneaky way of billing the wrong currency without their consent.

Did you dispute the whole amount, or just $5?

Thanks!

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