I have had many problems with mypoints also. When I signed up in October I kept careful records of the sites I visited. I was making some purchases and after a month I figured my account at over 10,000 points, but less than 5,000 were in my account. I sent many e-mails and copies of my purchase orders. Over the course of December I received about 5,000 points. I gave up trying to correlate their points with 'mypoints' total because they were so poorly labeled in my account balance. I think I finally did get most of them. I made my first purchase in two months this past week. I will see if they are getting any better.