@whimike! I wonder where your calls end up mate, sounds like a case of DXB syndrome to me! I say that lightly, but I work with them and I don't understand 90% of their procedures... Practice as you preach has gone out of the window, more a case of "do as I say, not as I do" tbh! Have you contacted your local Complaints department? If they don't react, email [email protected] or [email protected] ! You don't seem to be an "accidental Goldie" with your track record on here... so put particular attention to your status in your email! F - Class in Copthorne is a disgrace... Trust me, I learned a lot through this Forum and feeding it back to my superiors all the time, but it seems fruitless. Really sad!

Regards,

NGA