Originally Posted by
Polomarc
I remember crew telling me that the change was not good for the airline when the new people came in. Also I think they told me the mixed peoples wages were lower etc and thereby the standard would go downhill.
But now the results seem to be a mixed bag, have they done any "surveys" to compare the "teams"
Personally I do not fly enough to notice any difference.
I am sure BA record and monitor all feedback on all the fleets. Surveys are handed out on both M/F and WW Longhaul flights by the crew. On Shorthaul flights, both M/F and E/F, passengers are surveyed online.