FlyerTalk Forums - View Single Post - Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
Old Apr 18, 2012, 7:02 am
  #506  
spgplat21
 
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
Originally Posted by mecabq
I just had my first experience with this and it was rather underwhelming. I booked the lowest refundable rate at the St. Regis Osaka and applied the suite night award. My upgrade was to a "Grande deluxe room with a skyline view." This was my first time at the hotel, so I am not sure what the lower category of room would have been, but the room didn't feel like much of an upgrade.

The room and hotel were fine, don't get me wrong, but it seemed like a standard room and, as the hotel occupies the upper floors of a skyscraper, I wonder what room wouldn't have a "skyline view"?
Did they take your suite night award for that upgrade? It should tell you what room type the suite night award is for when you use them so if they took them and gave you a worse room I would ask to have them refunded.
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