FlyerTalk Forums - View Single Post - List of all Regency / Grand Club closed - WIKI
Old Apr 17, 2012 | 6:38 pm
  #53  
K79
 
Join Date: Nov 2011
Posts: 135
Originally Posted by Mary2e
I don't believe the hotel has a club lounge. During the week, they set out some continental breakfast items in the foyer of the 6th floor, but unless they added a club lounge recently, there is no lounge.

What excuse were you given?
I believe you are correct. After extensive communication with GP about this, now I realize they do not have a club lounge. However, when I asked at the front desk if they had a club lounge, they said yes, but that it was closed on weekends.

Regarding the lame excuse, when I called GP they told me that the property doesn't have club lounge. After I mentioned that the hotel had said otherwise, and that I was given the points after a stay at another location-where the club lounge was closed on the weekends-she said that those points (from the other stay) had been awarded incorrectly.
K79 is offline