Originally Posted by
RRDD
Sounds like you are a pretty "high maintenance" passenger. I've flown 200 segments in the last 24 months and only needed assistance with #8 and #9. My smartphone app easily took care of those issues. I'm not sure why I should be footing the bill for call centers for "high maintenance" travellers that need the other services. Please help me understand why I should pay so that your complex issues can be resolved free of charge.
Lemme guess, you don't use your miles for international award travel with ST partners.
Until this "big, global airline" fixes its IT issues, human intervention is often required for processes that NWA automated years ago, and I'm talking about booking on AF/KL.
God forbid that you want to book award travel on KE, VN, FA, MH, etc.
When that happens, the hapless customer often has to school the clueless agent on what carriers SkyMiles can actually be used.
Your world would seem a small one indeed.