Accommodating Travelers with Special Needs
We are dedicated to meeting the travel needs of each of our customers, including those with disabilities and other special needs. We'll provide point of contact information for travelers with special needs at our ticket counters, gates, when calling our Reservations Department at 800-432-1FLY (1359), or via email to [email protected]. FrontierAirlines.com provides detailed information to help passengers with special needs plan for their travel.

Frontier employees are trained to comply with the Air Carrier Access Act (14 CFR Part 382). In accordance with the act, we will not discriminate against any individual with a disability.

We want to ensure that we treat all passengers with kindness and respect. For those passengers with special needs, we offer a variety of services, including:

Pre-boarding assistance on request.
Assistance with boarding and deplaning and the use of ground wheelchairs, aisle chairs, onboard wheelchairs, and lifts.
Assistance with stowing and retrieving carry-on items.
Transportation within the airport using wheelchairs or electric carts.
Transportation of personal assistive devices. Individuals may choose to have devices returned on arrival at the entrance to the aircraft on the jet bridge, or in the baggage claim area.
Assistance with visual, auditory, cognitive, or mobility disabilities.
Accommodation for certain medical requirements, including the use of FAA-approved portable oxygen concentrators and other FAA-approved battery-operated respiratory devices. Frontier is not equipped to transport or provide medical oxygen. Additional information may be found on our Special Needs Travel pages.
Accommodation for accompanying service animals in the cabin for a passenger with a disability.
Access during all hours of operation to a Complaint Resolution Official (CRO) in all airports to answer any specific questions regarding air travel.