Originally Posted by
jasepl
The same people travel on other airlines too. Why don't we have BA cabins looking like a tornado went through them or Cathay toilets resembling a septic tank?
It's because AI staff don't care enough to police the passengers (and yes, people need policing, every where on every airline). And, let's face it, aesthetics has never been on AI's list of priorities (eg: sloppy meal presentation, worn out carpets, tatty cabins, unkempt crew...).
Well said!
Whether it be issues on the ground at check-in, onboard with the hard and soft product, or even in the case of irrops, there is one common denominator: AIR INDIA.
Other carriers, whether BA, LH, CX or even 9W, actually care and make the effort to deal with issues and manage problems. It is the sheer apathy of AI and it's staff that lead to these constant problems and diabolical service failures.