Originally Posted by
indialogue
Good to know! Am planning to make the shift myself.
I made the switch because I hardly fly Jet anymore and didn't want to add to an already large collection of useless points.
But, honestly, the process couldn't be easier.
I called Citibank on a Thursday and told the woman I wanted to cancel the Jet card and get the Premier Miles card instead. She asked me why, I told her, and she said she would put in a request and someone will get back to me within 24 hours.
Later the same day, someone did call, basically just to confirm that I did put in said request. I confirmed, he said everything would remain intact (member since date, website login, credit history etc) and I should have my new card within a couple of weeks.
On the following Monday, I got a text message that my card was despatched.
On Tuesday my new card was delivered, along with the two add-ons (one for the mother and one for the housemaid).
I've been less than enchanted with Citibank's customer service in the past, but this time around it was remarkably efficient, quick and painless.
They only thing was that they increased my credit limit, so I just called them and asked them to bring it back down again.
Originally Posted by
Whizkid
I'm thinking for switching to premier miles when the Jet-Citi card comes up for renewal.
It's not necessary to wait; they credit your new card with the pro-rated amounts for the fees and even the tax.
See my recent statement:
