Originally Posted by
jjcapule80
Newbie mistake, we didn't rake a screenshot. Will definitely call again and try to resolve over the phone. Thanks :-)
I have had a decent success rate with @AskAmex on twitter, M-F 9-5. There are only 5 of them to help, but they are normal competent people that can actually be spoken to logically. (Although for the DL AmEx they may just send you to DL? Idk...)