Originally Posted by
daniellam
Perhaps the agents who answer the phone use a "dumbed down" graphical interface version of Amadeus where only simple tasks can be done?
When more complex tasks need to be done such as DM seat guarantee, they would have to go to another desk which has access to the "Console" which is the native command driven version of Amadeus?
I am guessing that to be true. I previously thought that the MPO agents are using Amadeus in its native format, but recently I start to doubt that. Having some experience with Amadeus myself, I once told a inexperienced agent to "MD" (move down, and the command is "MD") the seat map to see that the cabin has more rows, but the agent has no clue what "MD" means. There were also occasions where I asked whether the status of my seat assignment is indeed "HK" (holding confirmed), and the agent told me she saw "OK."