March 2000, travelling on one-way tickets LGW-BOS on VS. We were emigrating -- leaving Britain behind for a new life in America.

We'd booked Premium Economy tickets for a little luxury on our trip across the Atlantic. As our stuff got packed to go on a boat, we discovered there was rather a lot more left than we'd realized, and we turned up at Gatwick with about seven large bags, fully expecting to be charged some serious baggage fees.

The check-in agent said two amazing things: "I can't be bothered to charge you for all those bags." and "By the way, you've been upgraded to Upper Class."

We crossed the Pond in serious style and twelve years, two children, and one citizenship ceremony later we're still here!