Originally Posted by
PVDtoDEL
I've watched those horror videos on YouTube too, and they truly are horrible. I can't imagine being in a position like that.
That said, in the IRROPS I've experienced with AI, they have usually handled it competently. I've been rebooked onto another carrier every time but once, when I was offered a hotel (I declined, preferring to sleep in my own bed at home).
The desks are always complete chaos - pax just don't understand the concept of a queue.
Those of us who have lived those horrors aren't easily convinced, you tube or me tube.
As for the queues, as if AI have a special set of passengers at every airport they fly to. People are people, and need to be herded. AI can barely shepherd their own flock, so let's not go around blaming passengers for AI's failings.