Originally Posted by
flyerwma
There is a private message component.
You have to "follow" @DLAssist. Then you ask them (publicly, via tweet) to "follow" you. {You should set up all of that ahead of time, so you're not scrambling later on}. After that, you are able to send them a direct message which is private. I usually start off with "Re PNR xxxxxx...." These people are wonderful.
Never understood why no simple on demand chat system to communicate with a Delta rep. I was in a foreign country and attemting to call Delta but only after a "chat" with the ATT rep for instructions on calling was I able to successfully call Delta. The entire process took some 45 minutes and $25 for the call to Delta. Safe to say Twitter is great but I have no clue as to how Twitter works.