Originally Posted by
jasepl
However, I still have zero trust in AI's ability to manage anything in the event of IRROPS. Things may go wrong less frequently at AI than they used to, but when they do, o boy. I'm afraid my masochistic streak is long gone.
I've watched those horror videos on YouTube too, and they truly are horrible. I can't imagine being in a position like that.
That said, in the IRROPS I've experienced with AI, they have usually handled it competently. I've been rebooked onto another carrier every time but once, when I was offered a hotel (I declined, preferring to sleep in my own bed at home).
The desks are always complete chaos - pax just don't understand the concept of a queue.