Originally Posted by
LilAbner
Call back and calmly explain what happened and what you would like them to do.
Gently push for Bus class if that's what you want before you capitulate.
Don't go off on the agent as that is the person that can get things straightened out for you (hopefully)
GOOD LUCK! & Please report back!
Couldn't agree with this more. The more friendly (but firm) you are the more likely you will get what you want. If you don't get want you want call back. I know that is time consuming, but reality of trying to get what you want even though the agent messed up.