Hello,

I had booked a flight going from PHL - FRA - India.

I have been trying very hard for three months to get it into Business Class. I called an agent up today, and he said everything was available in Business Class. I said great! He proceeded to make changes.

When I looked at the record, with the agent on the phone, I realized that he was flying me from:
PHL - FRA on the 27th reaching FRA on the 28th
and FRA - India flying out on the 27th!!

That was a major screw up. He is flying me out of Frankfurt before I reach Frankfurt! Everything was put in Business Class. I quickly told him of the error, and asked him to REVERT everything back to the original economy class itinerary (which reaches India on the 28th night).

He said he was having difficulty pulling the FRA - India Economy Class itinerary back and said he would need to call me back.

Its now almost 2 hours later, and still no call! Worse - I go online and I see that he is now flying me out of Frankfurt in Economy Class on the 29th -- one day later then I was originally going to fly out (so now I'm reaching on the 29th night!)

So now he has me sitting in Frankfurt for an extra day, and he's upgraded the first half to business, and charged me the full business price! This is so unfair. I never authorized these changes.


What can I do??? I just want my old itinerary back.