Originally Posted by
Indp246
As a former SUX employee I can tell you that it can depend on the call center and rep you get as to if they will confirm you on a just in case flight while keeping your original flight, if it does not go through automation a sup has to over ride it and there it also depends on the person. My last day was Friday and at the time the program had not ended but some of the higher ups did not like to authorize the space to be held on both flight.
This seems so unfair that it depends on luck of the draw, in this call what supervisor you get when calling DL. I think therre should be a uniform rule that DMs can be genuinely protected, meaning specifically conifrmed on a backup flight without losing the original flight and any upgrades.