Originally Posted by
eightblack
Strewth, sounds like a nightmare. Are you booking all your tickets online? Or do you do it thru an agent or local EK office?
I make most of my bookings thru the local EK office and while I have never used the STPC "feature" I am confident that it would be taken care of.
I would keep the receipt of this stay and forward to EK for re-imbursement.
I book all my tickets online. My local EK "office" is the ticket desk at SFO airport, which is about an hours drive away.
The first time I flew out of DFW, I had called EK to ask about setting up a Chauffeur drive and the EK agent told me that I had been approved for a STPC and the Le Meridian had been confirmed. I had not requested one because I didn't qualify for one on that flight since there was another flight possible with a 3-hour layover. But, if they were offering and approving, I asked and found out they had booked a single room for both travelers, so I asked if we can get 2 rooms. The agent put me on hold and then came back and told me that my flight doesn't qualify for the STPC and Dallas had made an error approving us for one, and that he can't get us a 2nd room, and not only that, he was canceling the 1 room that was confirmed.
That was the only experience I have had with them offering a STPC without me requesting it. Every time since I have had to request it, and never has anybody given me the physical voucher.