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Old Apr 14, 2012 | 2:05 am
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whimike
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Continual problems with STPC in DXB

Its pretty simple, Emirates is to pay for hotel accomodation when transit time is more than 6 hours when flying in F or J.

First time I tried to get an STPC, flying in paid F, I was denied in DXB because I didn't call EK and request the STPC.

Second time I called and booked the STPC. Arrived in DXB and they wanted to put me in the same room as the person I was traveling with. Learned that I need to request separate rooms as only 1 room is provided if tickets are on the same PNR. So, pay for 2 F tickets and travel with an associate, and you will have 1 room if you don't know to request 2.

Third time I called and booked STPC and requested 2 rooms, this time on paid J. Arrive to DXB and they only show one of us as having a room, put the other at the Millennium dump they use for Y passengers.

Fourth time I called and booked STPC and requested 2 rooms, paid J again. Arrive to DXB and they have no record of any booking. After a while they find 2 rooms at the Al Bustan Rotana.

Fifth time, just a week ago, in paid F. I called and booked STPC with 2 rooms Arrive at DXB and they have no record of my reservation. Then they said they have a record of a Chauffeur drive booked to the Le Meridian, but that is all. I ask them to figure out it since I for sure made the reservation and nearly every past STPC reservation I have had has had issues. The lady says all the hotels are sold out and tough luck. After some words she goes and gets the supervisor. He looks at a computer and tells me that the Le Meridian is sold out and he has no rooms for me. I ask about the Al Bustan, he says sold out because of a cancelled flight. Millennium, sold out. Basically, they show that somebody booked a Chauffeur drive but nobody booked the STPC.

All past times they found a way to accommodate, but this time they refused to do ANYTHING. Clearly the agent made an error since all they did was book Chauffeur drive to the Le Meridian, but the EK staff basically had the attitude that they don't care and have no responsibility. It is 1 AM at night and they left me to go find a hotel on my own.

Does anybody know of a concrete way to get an STPC booked without all of these issues?!
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