Originally Posted by
StayingHomeIsBetter
Good point.
When were we told that the award calendar was not working the way they wanted it to, and they would be fixing it?
Long before May 2010, IIRC.
There's this chestnut from Slippery Jeff. Apparently DL has been quickly working on this issue for 4 1/2 years. Glad that it's a management priority.
# 55 Jeff Robertson Says:
October 21st, 2008 at 4:38 pm
Hey everyone,
Thank you for taking the time to give our new Award redemption structure a try. Your feedback is invaluable, and we really do want to hear it – the positive and the negative. We’re listening.
...We also recognize that some of you have encountered technology issues while searching for or booking Award Travel. We’re working hard to make the delta.com experience customer-focused and customer-friendly. Our technology team is aware of the issues and is working quickly to correct them.