I have been a sprint pcs customer for 5+ years. Love them, rarely any problems with dropped calls, no problems at all with billing, cs, etc. Even offered to replace my old phone for free.

Anyway, I called in Sept. (about 6 months after renewing my contract) to ask for the 1000 UA miles. The rep agreed that I was eligible for the miles based on my renewal, and the 1000 miles appeared within 30 days.

So if you have sprint service but haven't received any UA miles in the past year, I would highly recommend you call and ask for them.