FlyerTalk Forums - View Single Post - 1 flight # but 2 segs UA says no upgrade unless available on both segs??

Apr 11, 2012 | 1:13 pm

#11

SEA1K4EVR

Join Date: Mar 2005

Location: Seattle, WA

Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry

Posts: 9,198

Quote:

Originally Posted by MaximusDamon

Third call got an agent who said she could split it out but wanted to know what I'm using to support the upgrade (booked in K). I said CPU because we're within the 96 hour window. She said "on this new system K is not an upgradable fare."

So i said OK use an RPU.

I really don't care because I have a ton of RPUs and in the grander scheme this is easier than calling 6 more times to find another agent who would split it AND use the CPU.

So I'm happy now. But it's not correct that K is not valid for CPUs, right??? Now I'm even starting to doubt myself in this "new" United world.

All fares are valid for CPU's. They don't work quite the same as they did before though.. you only get upgraded when the system runs an upgrade sweep (generally every 24 hours before the flight within the CPU windows), even if there is R space available. The agent was wrong about that, but it's correct that they cannot manually process a CPU.

If you cancel the RPU upgrade you'll very likely get upgraded at the next 24 hour interval for free.

Happy to hear they split it for you!

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