Originally Posted by
mclymerne
Yes, I've talked to the manager. He basically said the repairs not getting done. I am now in day 3 of a 7 day stay. I am on the road long hours during the day, and love to jump in the pool and hot tub at the end of the day to relax. The pool has dirt laying in the bottom and doesn't look like its been cleaned for weeks. Hot tub is the same. Also, I was walking by the front desk last evening and heard one of the employees utter an F-bomb talking about some of her friends. Not exactly what I expect at a Marriott chain. I'm a plat so I just expect a lot better. That's why I posted. Just wondered what others have done when they've ran into these situations.
If you have not gotten a satisfactory response from management,at this point I would ask to be moved to another Marriott property nearby-at your current rate. If management denies it, I would definitely call Customer Relations and explain the situation.
I can easily understand renovations,especially if the website warned of them.But to not have the use of the on site amenities,especially at a FI, which has few to begin with, is not what I would consider to be providing a service you are paying for.
I would also suggest that you name the property here,as most of us on FT rely on informed feedback from others.