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Thread: What actually happens when a flight is completely oversold?
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Old Apr 11, 2012 | 12:31 am
  #26  
Cathay Boy
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Join Date: May 2009
Posts: 6,978
Originally Posted by JALPak
Be careful, I read the other day the LHR staff tore up the boarding passes of two "rude" passengers and denied them for boarding after the plane went tech. Those passengers have to buy another ticket to fly back to HKG from LHR. CX claimed it's a miscommunication

http://www1.hk.apple.nextmedia.com/t...rt_id=16222250
Heh heh. Maybe CX is getting tired of bad press about how they are "soft", and now they are ordered to be "hard." Miscommunications? A guy would just leave his checked-in luggages, spend extra money to fly home, because he had a miscommunication? Surly CX, your PR personnel can come up with a reply better than this...
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