Regardless of which sCompany brought us this bundle of joy, UNITED needs to address this ASAP.
Imagine your a normal traveler with companions that are dependent on you (children, elderly, handicap, etc.), the PNR is split, and something goes FUBAR. I would be livid that the airline tried to separate me and my children, intentions be dammed.
All it takes is one time for UA to drop this ball before a parent, or caretaker go elsewhere. People would remember this for a long time.
Last edited by anc-ord772; Apr 10, 2012 at 5:19 pm