FlyerTalk Forums - View Single Post - What actually happens when a flight is completely oversold?
Old Apr 10, 2012 | 3:29 pm
  #24  
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Originally Posted by Cathay Boy
I for one will be "tougher" when something like this happens to me from now on, seeing how CX bends over backwards for rude people, and yet when I try to talk to them with curtesy and respect during situations, I am either ignored or treated like I was dirt. If CX is trying to tell people that you need to be rude and obnoxious to them and then they will give you the world, that's fine by me.
Be careful, I read the other day the LHR staff tore up the boarding passes of two "rude" passengers and denied them for boarding after the plane went tech. Those passengers have to buy another ticket to fly back to HKG from LHR. CX claimed it's a miscommunication

http://www1.hk.apple.nextmedia.com/t...rt_id=16222250
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