Originally Posted by
mberlew
Pardon my ignorance, but what is "ICC"? I'm guessing I___ Customer Care, but not sure.
Originally Posted by
aacharya
International Call Center. Their agents are, to put it mildly, not as qualified as the domestic ones.
Actually no.
To be exact, ICC - Indian Call Center.
ICC has been criticized for their accents and lack of abilities.
UA in fact has another center (not sure if it is contracted or not) in the Philippines, which is way much better.