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Old Apr 9, 2012 | 4:04 pm
  #1  
toflyer
15 Years on Site
 
Join Date: Sep 2009
Programs: SPG Plat, AE*E, Hyatt Diamond, AAdv, BA Exec
Posts: 257
Booking Finnair using BA and ineffective CS agents
Hi guys.. Trying to book a flight from Toronto to Europe on Finnair. I think BA is showing incorrect availability. If I try to book YYZ - Helsinki direct on say Aug 12, I get no BA availability and no partner availability. Then I try YYZ - BER on the same date - again no BA availability. But when you add partners, you see YYZ - HEL - BER all on Finnair that is available to be booked.

So I call in and get an extremely rude agent who is not willing to believe that perhaps the system is not showing the right availability. Anyone have any experience with this?
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