Received a call from the GM. Let's just say that he definitely did not make things better (is there a reason people cannot just apologize for the mistakes made?). Reason for the 6 PM check-in? They didn't have towels for the rooms according to him.

Reason for the wrong amenities? That's what it says in your profile. Umm. .. no it doesn't.

Reason why the staff never found the wine that was shipped to them and never bothered to follow-up with me? We don't have your full credit card #.

Reason why there was only one elevator running and it had the housekeeping staff with their carts in it so many times? Again, no apologies.

He offered to let me have them show me what the Topaz is really like on my next stay to DC but honestly, I saw what they are like. With so many properties in DC why give $ to them again?

A sincere "I'm sorry" would have gone a lot further in my opinion. Never happened. This is not the type of Kimpton experience I am used to.