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Thread: BA CR Fail: Sorry we are too busy to respond
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Old Apr 9, 2012 | 1:55 pm
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T8191
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Originally Posted by Genius1
The issue for me is that they found time to respond but didn't actually respond properly. It's pretty pathetic to take the time to apologise but not provide a more detailed response immediately.

IMO it would've been better to receive the standard auto-response, and then to receive a personalised response once they were able to provide a full response.
Just so ... I expressed myself badly earlier.

I can only assume that BA CR doesn't have a cut and paste paragraph for "Sorry your seat was bu66ered". Suggest anodyne apology 12.4.6 - which is better than 4.5.1 "Sorry. The pilot screwed the landing, hope you're feeling better"
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