Something similar happened to me once with PMUA, on a paid ticket. IRROPS resulted in reroute on AC but somehow AC could not see the e-ticket. It took a large number of calls to UA and AC to get it fixed - they kept telling me I needed to call the other party. I finally found a UA agent who recognized what the problem was.
(At one point, one of the PMUA agents actually reprimanded me "as a travel agent, you should know" - it shows how much travel lingo/jargon I'd picked up from FT.)
Last edited by c1mth0g; Apr 9, 2012 at 12:42 pm