Originally Posted by
dtsm
They closed a bunch of their CS offices and laid off a few thousand staff just recently.
Yes, I had heard this.
Very sad. Their C.S. was one of their hallmarks. I got a gal with a heavy accent last time I called and I could barely understand her.
Originally Posted by
dtsm
UMA was the best, I have same as you -- but now having jumped ship to Vz since last winter [after almost 15 yrs with TMO], gotta admit their coverage is extraordinary. I get a signal in my basement, whereas had to rely on wifi with TMO. And it's nice to get a signal when on Metro North with Vz!
I had the opposite in my primary residence. Verizon did not work. Maybe 1/2 a bar. Dropped calls constantly. Sprint had full bars - even in my basement, but I wanted UMA so I could use WiFi when traveling overseas with no charge. At that time, I needed a GSM phone for Europe as well, and Sprint was CDMA only back then. So I switched to T-Mo many years ago because of UMA. It works so sweet, I'd never switch to anyone else. You just can't beat unlimited calls on UMA and being able to call the USA from Paris or Madrid on UMA for no additional charge. I love it.
I do agree, Verizon, on the whole, has excellent coverage nationwide. Just not at my primary residence.