My problems with MCI have not been nice. Have also had less traumatic problems, but problems non the less with AT&T. Bottom line, you can get much better long distance rates from companies that do not offer miles. I am in the process of moving and unless MCI gives me the 5c/7c plan they seem to have done away with or AT&T still has the 5c anytime plan (was not available in my market), I am going to go with a cheaper provider who does not offer miles. There are limits to what I will do for miles, and DL is learning this the hard way as I am now also flying on Southwest due to their new FF rules and ASA/TSE quialty of service.