FlyerTalk Forums - View Single Post - Experiences With Kimpton InTouch Loyalty Program And Inner Circle Elite Level

Apr 7, 2012 | 10:19 pm

#109

DCBob

Join Date: Sep 2001

Location: Washington, DC

Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite

Posts: 5,015

Quote:

Originally Posted by ldsant

Stayed for one night at the Topaz in DC. Very disappointed. Great location (right at Dupont Circle). Walkable to two metro stops. Hotel room was not ready until 6 PM. Amenities were "wrong" and not sent up until very late although I was told "oh, we're still making sure that all of your amenities are being sent up properly before we can check you in. . .". Wine had been fed exd to Topaz from Hotel Monaco - never arrived; nobody can find it - was never found nor was any follow-up provided.

Overall poor stay. Room was nice but would not be staying here again. Disappointed; was really looking forward to this stay.

The rooms are beautiful but the customer service here has always been dreadful. It was so bad in the lobby bar that my friend (who was staying here) and I walked out after waiting 15 minutes for a drink. The Monaco is probably the best Kimpton in DC.