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Old Apr 7, 2012 | 9:11 pm
  #1  
cover point
 
Join Date: Oct 2008
Location: ORD
Programs: AA lifetime gold, United Mileage Plus silver, Marriott Platinum Elite
Posts: 503
Why do check in agents lie?

I just flew Jet Konnect from BLR to DEL a couple of days ago. I tried to do the online seat selection and it wont let me. At online check in the system said my reservation was ok but they cant check me in. Since its only a 2 hour or so flight I figured I dont have to call them to worry about seat ... I can handle most seats I figured.

I go to check in and there is indeed a long line (I miss having status .... wish One world had some recognition here in India). Anyway, luckily the line moves quickly and at check in the agent tells me I am in row 27 and have an aisle. I ask if there are other options. She says there is a middle seat in the exit row up front BUT that wont recline. I then ask, does row 27 recline? She said yes this one has regular leg room but will recline but the exit row will not recline but has extra leg room.

I figured I would rather take the reclining seat and keep the row 27. I get on the plane and find this is the row in front of exit and it says on a sticker THIS SEAT WILL NOT RECLINE.

Made for a rather uncomfortable 2.5 hours. Not a huge deal BUT why would the agent lie?
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