Websites okay, too many pop ups for me...I clicked off after a while...

I hate those dam pop ups...

Errorplan did stick to the point, set out its goals achieved them, and then let AC carry on with its business, I think by not be a constant pain was the right idea.
Tackle the issues, then move on.

saying that it will be interesting to see what ac do this year.

as for UAL, another issue, you have no chance, the airline is bankrupt, its about survival not keeping people happy., that will come later...if they is a later.
I would be using up my miles real quick, cause me thinks the USA needs to loose a big airline to level the playing field...and the government will probaly let UA go, for many reasons, but econmic for them really...

Reduce the number of airlines, reduce the amount of bail out funds...and so on.

Good Luck with your efforts.