and they just stranded me in LA on a connection (mechanical they knew about well before my first flight left), no effort by GS to call/fix/protect/rebook. They did not hold the plane in LA for 10 minutes so I could make it, and even worse held us as my flight left as we waited for a gate. I got to go to the United club to find an agent to give me a hotel. GS no longer exists, its time for a status match.