If I were in William's shoes, I would probably have refrained from posting what he did, not because I think his motives are less than true and not because I think he really cares about fraud prevention at SPG (because they presumably don't pay him to do so and because oftentimes customer support and fraud prevention departments don't always see eye to eye on methods in any case), but because of the backlash that was sure to come (as sure as the sun will rise tomorrow).

I'm somewhat taken aback by the backlash this has generated. Folks, William's presence here probably generates enough revenue for Starwood to pay him, Jim Berra, about 16 SPG plat phone types, and the guy in charge of being hip at every W--it's reasonable to think that even if the "fraud prevention" or "revenue protection" at SPG cruises FT, that they are not going to be public when they strike, and they probably won't even notify William or his boss. Why?

Why screw with the good work that William does here and the loyalty (and presumably revenue) that it generates?

I don't know if Starwood has/retains a department like the RP group at Delta, for instance, but I'm as sure as a sane person can be that Senior Sanders has nothing to do with it.

To recap: William (IMNSHO) might have been better served by not posting what he did, but some folks on this thread clearly would be better served by thinking a bit before engaging the "add reply" reflex.

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Don't feed the trolls.