FlyerTalk Forums - View Single Post - Inappropriate Moderation in Coupon Connection
Old Feb 24, 2004 | 8:04 pm
  #20  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Wingnut:
...My opinion, FWIW, is that cblaisd's moderating was correct. Further, I am reassured to see the hand of moderation being evenly applied. You must understand, Mr Lurker that even though a threat is not implied, it may well be inferred...</font>
I appreciate that you have an opinion and are willing to share it. And, you are right in that there is nothing to be gained if anyone infers a threat even if there isn't one. How long do you think I would be here doing customer service if I went around threatening people? They would jerk me out of my chair so fast and show me the door that I would never have a chance to say "boo!"

Instead, I think a lot of people have chosen to convince themselves that I'm up to no good for some unknown reason. Can't even begin to tell you about the number of times people have said that I intimidate merely by my presence here working in a customer service capacity. But, there is certainly no evidence to support their fears, so I have to just keep plugging away and let them be them and me be me.

Honestly, I could really care less if anyone trades in Starpoints or promotion codes (although it does irk me to no end that someone would agree to Terms and Conditions of a program and turn around and do everything they can not to abide by them) except for the possible disappointment they could run into later. Then who do you think they ask to fix it. I guess I'm just better off saying nothing at all, but I really do care for all of you and the program I represent and I just don't see that there is a conflict of interest in that.

Sincerely,

William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

[This message has been edited by Starwood Lurker (edited Feb 24, 2004).]
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