Flight/Origin-Destination: AC877, FRA-YYZ
Date: April 5, 2012
Cabin: J
Status: E
Pre departure
Was check in quick and efficient?
Yes.
Did you use priority security (if eligible) and if so, was it quick and efficient?
N/A.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
N/A (LH Senator lounge, not MLL)
Was priority boarding offered (if applicable to your status) and efficient?
Yes.
If there was a delay, did the gate agent provide timely updates?
N/A.
Onboard - J cabin:
Were the crew professional & well groomed?
Yes, very. The SD was a very committed and attentive lady, not the youngest (which btw. contradicts the idea that older crew members are rude/don't care by definition).
Was the IFE activated on the ground?
Yes.
Was a pre-departure beverage offered on the ground?
Yes.
Did crew offer to hang your jacket?
Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Yes, yes, on the ground.
Did crew offer a hot towel prior to the meal service?
Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
90min.
How was the quality of all the meals?
All excellent, except for the main pasta dish I took which was ok, but a bit boring.
Did the cabin crew continiously top up the beverage of your choice throughout the flight?
Yes, very attentive.
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
35min after landing. When arrived at the conveyor, they were announcing the delivery of bags from TWO 77W (Hongkong and ours) at the same conveyor, there was already a huge Hongkong PAX crowd waiting.
I went to the baggage desk to point this out and they changed the conveyor. They should realize this themselves -- and 35 is too long IMO.
Overall experience/any other comments
As mentioned, excellent SD, was very attentive, delivered drinks personally, asked for additional wishes etc. Had a nice chat with her at the galley, she was interested in what I was doing (in a friendly, non-intrusive way) -- I filled out a "Air smiles" form since I was very satisfied. Most of the FAs were very pleasant as well.