Flight/Origin-Destination: YUL - YYZ - ORD
Date: April 6 2012
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Fine, but started late. Staff kept priority checkin which I appreciated.

Did you use priority security (if eligible) and if so, was it quick and efficient? Nexus + security, lightning fast. However, can we have just one security check in future rather than two? There was no substantial difference from my point of view, just that I did it twice.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, in YYZ for the US departure and houmus was very welcome. Quick check-in to lounge, very friendly staff who looked more than happy to chat with passengers and keep the place clean. BV Coastal Estates wine was a welcome choice as well.

Was priority boarding offered (if applicable to your status) and efficient? Yes, line was clear though I showed up after main boarding had begun.
If there was a delay, did the gate agent provide timely updates? N/A - I was in the lounge and the desk agent told me that the plane was pulling up late.

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Less than 10 minutes for drinks.

How was the quality of the meal/Onboard cafe? Awful. I know it's only a 55 minute flight but the 'real food' snack option wasn't offered, only a muffin or banana bread (i.e. fat + sugar), which I'm not eating and is deeply disappointing. I had a four hour stop in Toronto (thanks to AeroplanAirCanada!) and even though I'm in business class there is no food provision during the whole six to eight hour trip. My feeling is that this is not business class service (seriously, a muffin??) or worth the ticket premium whether points or cash.

Did the cabin crew offer water regularly throughout the flight? N/A

Overall experience/any other comments
Flight was fine, crew was very good, but the lack of real food for a total six to eight-hour trip makes it overall a negative experience. I'm flying business class and yet eating an airport meal at my own expense; I should not feel the need to consider bringing a brown-bag when booking business class. I asked the SE Concierge in YYZ (David S.) about this and got the distinct feeling that I am a whiner in his response.