FlyerTalk Forums - View Single Post - HELP NEEDED!!! - SPG Platinum Challenge issues
Old Apr 5, 2012 | 12:24 pm
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Starwood Lurker
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Join Date: Nov 2000
Location: Austin, Texas
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Originally Posted by vtewr08
Hi All,

Hope this is the right forum to post. In mid March, last month, I got downgraded from Platinum to Gold due to lack of stays in 2011. I called SPG and asked if I can have fast track/Platinum Challenge back to Platinum.
The first person I spoke - Person A, said, NO problem as long as I can achive 18 paid nights within 3 months (till end of June 2012), I'll get my platinum status back. So she registered me and I got email conformation from SPG.
Just to be sure on her information, the next day, I called and spoke with someone else - Person B.. To my surprise, person B said, I can NOT have a Platinum Challenge because I was Platinum last year. The only way to get back to Platinum is to follow the Gold to Platinum route which requires 25 stays or 50 nights.
Which information is correct? I want to make sure that I plan my stays this year with the correct info.

Note: I have been Platinum except my first year and not clear about Platinum Challenge rules. Any feedback and information are greatly appreciated.

Thanks
I would not call. I would send an email to [email protected] and see what they have to say.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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