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Thread: If you cancel an award how quickly do the points come back to your account?
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Old Apr 4, 2012 | 10:27 pm
  #46  
Pat H
 
Join Date: Apr 2001
Location: SC, AA MM, HH Silver
Posts: 741
Can't get my miles returned.
On 1/17/12 I cancelled 2 award tickets totaling 270,000 miles. Within a few days, the taxes were credited back to my credit card. I still have not received the miles back. I have emailed Mileage Plus, refunds and have called. When I call I am told to use the website. Each email tells me I will have a response in 7-10 days. I never get one. When I check the refund status page, 1 ticket says pending review and the other says to call 800-wecare2. When I call I just get the runaround from the robot. If I get a human, it's reservations who then tells me to use the website. I am beyond frustrated. Any suggestions? TIA.
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