Originally Posted by
Happy
Someone already claimed the seat hence "unavailable". CX is very good at letting you take the bassinet seat as long as you understands should there really is a need (another passenger has a baby travels with him/her), you would be reassigned another seat in the same cabin.
That protocol has been replaced over the past 3-6 months with the agents saying that the seat is unavailable, or, sometimes, under airport control. As far as I can tell, this is a management directive, not a res system limitation. Ask for it when you check in, -- if you're early, you may get it.