Turns out that UA destroyed our seat assignments and bassinet request when they moved our reservation to the CO system. The TA called UA and got the seat assignments sort of fixed, in the sense that we were shuffled around on a couple of shorter segments and got to keep our bulkhead seats on the most important transpac segment. If we had lost the bulkhead on that flight I would have been pissed, to say the least.
The bassinet is still pending. Grrr...
Anyway, I guess the lesson is to be particularly vigilant if you have a reservation booked through third-party channels.
Originally Posted by
LilAbner
Take a look when you get up in the morning and see where your at! A simple call to res should get your bulkhead seats back, if they put you somewhere else. If you want you may call UA directly for this type of problem, and see what they say, but I'd wait a little bit longer because they probably can't assign seats either if this itin is in limbo!
If it's an aircraft change you better get on it sometime later today, before someone else cops your desired seats, and I wouldn't be waiting around for a TA do do this for me, I'd be calling UA.